Semi Voice Support
Semi Voice support offers not only a quick resolution time but also a higher level of customer satisfaction. Our semi voice support includes virtual assistant, database management services, Business Process as a Service, Customer Surveys, Lead generation and Debt collection. Our team of executives answer all queries with a professional attitude and personal touch to ensure complete satisfaction by the customer which is not achievable with automated replies.
Virtual Assistant
Process
Our virtual assistants can help you by managing administrative tasks like answering calls, booking and confirming appointments, diary management, travel arrangements, making presentations, correspondence management, event planning, and internet research with ease and perfection.
BPaaS
Our BPaaS Solutions help you to shift from extensive capital expenditure to low operational expenditure. Our team of experts ensure quality service thus enabling you to easily align yourself with the constantly changing market conditions.
Product Promotion
During a new launch, we have a dedicated product promotion team that provides strategies for promotion based on the current market situation and converts prospective customers into leads for the new products.
Customer Survey
Customer Satisfaction Surveys are conducted periodically to review how the product is accepted and enjoyed by the customer. This helps the client get feedback on the performance of the product.
Non Voice Support
Semi Voice and Non-Voice are the two most underrated aspects of customer support. Our non-voice support includes e-mail support, chat support, database management services, Business Process as a Service, Customer Surveys, Lead generation and Debt collection. We can provide our clients with a quick turnaround time in non-voice support as well as our continuous quality evaluations ensure high quality for you at each step.
E-mail support
Responding to customer queries via email is a crucial part of any business. We provide a resolution to the customer queries or complaints in under 24-48 hours.
Chat Support
We provide you with high-quality non-voice support at a cost-effective price. We provide chat support wherein all customer queries and grievances relating to your product/service, website, order processing, billing etc. are instantly resolved.
BPaaS
Using BPaaS, allows you to increase your efficiency by relying on business standard processes with the latest technology. We adapt our BPaaS solutions to suit your processes perfectly.
Data Management
Our team of data analyst experts help you collate and make sense of your data to make it profitable for you. Our data management services include Data Processing, mining, cleansing, verification, conversion and Data Analysis Services.
Lead Generation
Our lead generation team connects with potential clients and helps connect their needs to your product/ services thereby creating leads that are ready to convert to customers.
Debt Collection
Outsourcing debt collection to us would help enhance your business efficiency by increasing your accounts receivables and the existing cash inflow. We streamline your debt collection process.
Marketing Research
Our team of marketing experts provide marketing services that help clients increase sales. These services include email marketing, newsletter marketing, customer satisfaction survey etc.
Customer Satisfaction
We help you understand the customer’s satisfaction level with the product/ service you offer with the help of short and long surveys conducted at various times.