Inbound Call Center
MOS has been a leading name in inbound call centre support. Our inbound services include sales, upselling and cross-selling, order taking services, general enquiries, IVR services, inbound relay service, consulting services, inbound collections service etc. Our services are modified to suit your business needs. Our team of skilled and experienced executives ensure a significant improvement in the quality of service your customer experiences.
General Enquiries
We work with the knowledge base provided by you to address customer queries. Customers are provided with an instant resolution and in case needed, a call-back is scheduled to ensure customer satisfaction.
IVR Services
Our IVR services ensure that you are accessible to your customers round the clock. It assists the customers with basic queries even after business hours and can also be used to conduct automated surveys.
Sales Services
Our team of sales executives are trained to possess a thorough knowledge of your products and services which enables them to match the customer’s needs with your products to provide maximum value to them.
Upselling and
Cross-selling
Our sales executives guide the customer to upgrade their current purchase if need be. They also suggest related products to be used with the customer’s original purchase to derive maximum benefit from it.
Order Taking Services
Order taking is the process of taking orders, recording them and ensuring prompt delivery of the same. We provide you with cost-effective and timely services that are adaptable to your requirements.
Inbound Collection Services
Our team of Inbound Collection executives are specially trained to be able to handle incoming debt collection calls. We ensure complete adherence to policies and procedures laid down by you.
Virtual Receptionist
Our Virtual Receptionist Service provides you with a highly specialized executive who can manage all your front office tasks. All the services by our Virtual Receptionist can be customized as per your requirements.
Toll-free Customer Services
We provide a toll-free helpline to your customers at a minimal cost to you. Our phone lines are manned 24/7, providing a quick resolution and thereby a quality experience to the customer.
Consulting Services
MOS offers consultation services to clients. The consultations can be concerning customer support, video surveillance or business process. Our team of experts provide in-depth feedback and actionable steps for improvement.
Outbound Call Centre
We offer specialised outbound call centre solutions customized to your business requirements. Our team of executives are trained extensively to understand your business and your goals to represent the same on calls. By outsourcing your outbound call centre you can save on capital expenditure and up to 70% of operational costs. All our executives are bound by a Non-Disclosure Agreement to ensure the security of information.
Upselling and
Cross-selling
Our executives encourage the existing customers to upgrade to a higher tier of product or membership when it provides maximum value to the customer and also suggest products/services that would supplement their current purchase.
Direct Sales &
Services
We help you convert your leads into deals. Our trained executives call up the prospects and guide them to the best product or service offered, that would suit their particular needs perfectly.
Customer Follow-up
Our customer follow-up service would allow you to maintain a healthy customer relationship at a fraction of the cost. We ensure the safety of the information shared with us to prevent any misuse.
Lead Generation
Our dedicated lead generation team can provide you with hot leads that are ready to convert into loyal customers thereby drastically increasing your sales.
Appointment Setting
Service
Our appointment setting service paves the way for your sales team by introducing your product to those who need your product and setting up an appointment with them.
Database Management Services
Our call centre executives can build your database from trustworthy sources relevant to you. We offer services like appending emails and other data, data validation, deduplication and data cleansing.
Customer Satisfaction Survey
One of the most underrated tools in marketing is the customer satisfaction survey. We design survey forms based on your business process and goals. The data collected is then analyzed for better marketing decisions.
Market Research
Our executives are well versed in conducting market research and providing our clients with current trends and opportunities in the field relevant to them. They also reach out to potential clients to pitch related products.
Marketing Services
We provide you with a strategic view of the market for informed decisions. The services we offer include market research, brand equity research, advertising research, customer satisfaction survey, sales forecasting etc.
Debt Collection
Our services include customer tracking and data validation services, collecting default payments by offering an option for debt restructuring, data validation services to eliminate inaccurate debt profiles, making debt collection calls and Debt Portfolio Management.
Welcome
Every time a customer makes a purchase with you, our team of executives gives him a welcome call wherein he is given information about the product and how to make the best use of it.
Subscription Renewal Service
We ensure the smooth processing of subscription renewals. We keep your database updated with respect to subscriptions and give timely reminders to customers for renewal. Our executives also help customers with payment options when required.