Customer Support Executive – International Voice Process
Job Role
:
Location
:
Megaaopes Solutions,Banaswadi,Bengaluru
Experience
:
0-3 Years
Job Description
We are looking for enthusiastic and customer-focused individuals to join our International Voice Process team. The ideal candidate will handle inbound/outbound calls from international customers, providing solutions and assistance while maintaining the highest level of professionalism.
Key Responsibilities:
Handle inbound/outbound customer calls for international clients (U.S., U.K., Australia, etc.)
Understand customer issues and provide timely and effective solutions
Maintain accurate call logs and update customer records in CRM tools
Follow standard scripts and procedures while being adaptable to customer needs
Escalate unresolved issues to the appropriate internal teams
Meet performance targets including call quality, customer satisfaction, and productivity
Requirements:
- Excellent verbal communication skills in English
- Previous experience in international voice process preferred (freshers may apply)
- Strong listening and problem-solving skills
- Willingness to work in night shifts or rotational shifts
- Basic computer knowledge and typing speed of 30+ WPM
- Ability to work in a team and adapt to a dynamic environment
Benefits:
- Competitive salary with performance incentives
- Transport facility (as applicable)
- Comprehensive training and career development opportunities
- Dynamic work culture and growth-friendly environment
