Technical Support
Our professionally trained executives receive extensive training about your products and services. This enables them to provide the customer with a quick resolution for all their queries. Various services offered in technical support are helpdesk support and services, technical sales, technical L1 and L2 services and Remote IT services. Our technical support gives you access to high-quality service with the latest technology at very affordable pricing models.
Technical Support
The technical team gently guides your customers on how to best make use of your products. Outsourcing your technical support to us will ensure high levels of service quality and a shorter resolution time resulting in happier customers.
Technical Sales
MOS has a dedicated technical sales team. Our executives have strong technical skills that are supplemented by a thorough knowledge of your products. They can explain complex technical information in an easy-to-understand way.
Technical L1, L2 and
L3 services
We have a dedicated toll-free number where the customer can call in and based on the issue that the customer is facing, his call/ email or chat is routed to L1, L2 or L3.
Helpdesk Support
and Services
We offer 24/7 Helpdesk support to our clients. It provides information related to technical aspects of a product, product use information and technical assistance when the customer is facing issues.
Remote IT
Services
Remote IT support enables our team of technical executives to access another computer/device remotely. Our Remote IT support provides you with experienced IT professionals and cutting-edge technology at affordable costs.
Video Surveillance Project
At MOS we also offer our clients video surveillance services. These may be a CCTV monitoring service, a remote video monitoring service, documentation, quality control and checks and maintenance services. These services help keep your workplace safe and are crucial to preventing and reducing the chances of theft. Our trained teams monitor your facilities and ensure utmost safety.
CCTV Monitoring
Our CCTV monitoring teams help you identify and fill the security gaps. We equip ourselves with the latest technology to be able to provide you with the best service at low costs.
Remote Video Monitoring Service
We have various cost-effective options that you can choose from as per your requirements. We comply with the international Data Security guidelines to safeguard your data.
Documentation
The CCTV monitoring team will undergo planned and unplanned audits to ensure its quality is never compromised. All these audits are documented and reported to you based on your requirements.
Quality Control
Regular and unplanned audits are performed by the quality control team to ensure high-performance delivery. We keep up with the latest technological advancements to provide you with high-quality service.
Checks and Maintenance
The Maintenance team conducts regular checking of the premises and equipment to ensure that there are no blind spots and that the quality of the service is maintained.