Inbound Call Center
MOS has been a leading name in inbound call centre support. Our inbound services include sales, upselling and cross-selling, order taking services, general enquiries, IVR services, inbound relay service, consulting services, inbound collections service etc. Our services are modified to suit your business needs. Our team of skilled and experienced executives ensure a significant improvement in the quality of service your customer experiences.
General Enquiries
We work with the knowledge base provided by you to address customer queries. Customers are provided with an instant resolution and in case needed, a call-back is scheduled to ensure customer satisfaction.
IVR Services
Our IVR services ensure that you are accessible to your customers round the clock. It assists the customers with basic queries even after business hours and can also be used to conduct automated surveys.
Sales Services
Our team of sales executives are trained to possess a thorough knowledge of your products and services which enables them to match the customer’s needs with your products to provide maximum value to them.
Upselling and
Cross-selling
Our sales executives guide the customer to upgrade their current purchase if need be. They also suggest related products to be used with the customer’s original purchase to derive maximum benefit from it.
Order Taking Services
Order taking is the process of taking orders, recording them and ensuring prompt delivery of the same. We provide you with cost-effective and timely services that are adaptable to your requirements.
Inbound Collection Services
Our team of Inbound Collection executives are specially trained to be able to handle incoming debt collection calls. We ensure complete adherence to policies and procedures laid down by you.
Virtual Receptionist
Our Virtual Receptionist Service provides you with a highly specialized executive who can manage all your front office tasks. All the services by our Virtual Receptionist can be customized as per your requirements.
Toll-free Customer Services
We provide a toll-free helpline to your customers at a minimal cost to you. Our phone lines are manned 24/7, providing a quick resolution and thereby a quality experience to the customer.
Consulting Services
MOS offers consultation services to clients. The consultations can be concerning customer support, video surveillance or business process. Our team of experts provide in-depth feedback and actionable steps for improvement.